Mira — Refund and Cancellation Policy
Last updated: August 22, 2026
At this policy's last-updated date, new Premium purchases are available only through Google Play Billing in the Android app. The Google Play purchase screen and receipt control the products, price, billing period, renewal terms and any promotion actually offered. Mira does not promise a specific price or free trial.
Payments and billing
- Google Play: Google processes the purchase and stores the payment method. RevenueCat helps us validate the purchase and keep entitlement status in sync, but is not the merchant or refund provider.
New purchases are not currently offered through Apple App Store, a Paddle web checkout, or Telegram Stars. If your receipt documents a historical transaction through one of those providers, that original provider controls its billing, cancellation and refund. These legacy instructions do not mean that a channel is currently available.
We do not receive your full card number or your Apple/Google/Telegram payment credentials.
Free trials
Mira does not advertise or promise a free trial. A trial exists only if Google Play explicitly shows its duration, eligibility, post-trial price and cancellation deadline on the purchase screen before you confirm.
Refunds
- Refund eligibility and timing are governed by the rules of the purchase provider and applicable law. We do not promise automatic or partial refunds for unused time after cancellation.
- Contact us promptly for a duplicate or unrecognized charge, a charge followed by a technical failure to grant access, or another billing error. We will investigate and, where we control the refund mechanism, process an eligible refund through the original provider.
- Nothing in this policy limits non-waivable consumer rights in your country.
How to request a refund
- Google Play purchase: use Google Play's order history/refund flow or contact [email protected] for help. Include the Google Play order ID, but never send your password or full payment-card details. Approved refunds are processed through Google Play.
- Historical purchase from another provider: only if your receipt identifies Apple, Paddle or Telegram, use that provider's refund process or contact [email protected] with the receipt identifier. Never send a password, full card number or checkout token. The provider shown on the receipt decides and processes the refund under its rules.
One provider cannot cancel or refund another provider's purchase.
Cancelling a subscription
- Google Play: Play Store → Payments & subscriptions → Subscriptions → Mira → Cancel subscription.
- Historical Apple, Paddle or Telegram transaction: only if such a transaction appears on your receipt, use the cancellation method supplied by that original provider or ask support for routing help.
Cancellation stops future renewals. Premium access normally remains active until the end of the paid period, unless the purchase is refunded or revoked. Cancelling does not itself refund an already paid period. Deleting the Mira app or your Mira account does not cancel a subscription; cancel with the original provider first.
Contact
Questions about billing or this policy: [email protected].